Privacy Policy

Last updated: November 12, 2026

1. Overview

MirrorChain ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. MirrorChain is non-custodial — your broker holds your funds, and we never take custody of them.

2. Information We Collect

Account Information

When you create an account, we collect your email address and a securely hashed password. We use these to authenticate you and to associate your settings, connections, and trade history with your account.

Trading Account Connection Data

When you connect a MetaTrader 5 (CFD) account, we process the login, server, and password needed to establish the connection through our broker-integration provider (MetaApi). When you connect a Tradovate or NinjaTrader futures account, you link it through CrossTrade, our futures-integration provider: we share your email address and name with CrossTrade to set up your connection, and process the access tokens it issues, stored encrypted. When you connect a Rithmic account, we process the login you provide, stored encrypted. In all cases we also process the resulting account data (balance, equity, positions) and the trades placed through the Platform.

Analytics & Advertising Data

Subject to your cookie consent, we use Google Analytics, Google Ads, the Meta (Facebook) Pixel, the X (formerly Twitter) Ads pixel, and OpenAI's ChatGPT ads pixel to understand how the Platform is used and to measure our advertising. These tools collect usage data such as pages visited and actions taken, and may set cookies and receive identifiers (including a hashed version of your email for conversion measurement). With your consent, we also send a copy of a sign-up, checkout or purchase directly from our servers to Meta and OpenAI, including the hashed email, your IP address and browser type, so it can be measured when a browser blocks their pixels. You can accept or decline these via the cookie banner, and change your choice at any time from the footer.

Sign-Up Source

When you create an account, we record where your visit came from: the campaign details in the link you followed, which advertising platform's ad you clicked (not the click identifier itself), the website that referred you, and the first page you visited. We store this with your account so we can see which of our marketing channels bring customers, and we do not share it with advertising platforms. Before you decide on cookies, this information is kept only in the open page and is not saved on your device.

Product News Emails

If you ask for our product news (the form on our site, which you confirm from a link we email you, or the Product News switch in your settings), we keep your email address, the wording you agreed to, when you agreed and the IP address you agreed from, and the campaign details of the visit you signed up on. We use them only to send you news about new features and offers, and to keep a record of your consent. Every news email has a one-click unsubscribe link. Unconfirmed sign-ups are deleted after 30 days. After you unsubscribe we keep your address only to make sure you don't get our news again; ask us and we delete it entirely.

Onboarding and Reminder Emails

When you have an account, we send a small number of emails about getting started and about your plan: a reminder to confirm your email address, reminders to start your free trial, setup tips, reminders about a checkout you left unfinished, and a note if your plan ends. Some include an offer. Each is sent once, or once for each checkout you leave. All of them except the reminder to confirm your address have an Unsubscribe link that works without signing in, and switches in your settings. When you unsubscribe we keep a record of it, so that these emails stay off.

Subscription Data

If you purchase a subscription, we collect the payment information needed to process it and your email address for receipts. Card details are handled by our payment processor; we do not store full card numbers. Where tax applies to a purchase, we also keep your billing country (and postal code, where tax depends on it) to work out the tax and report it.

3. Information We Do NOT Collect

  • Personal identification documents
  • Social security numbers or government IDs
  • Full payment card numbers (handled by our payment processor)
  • Any data from accounts you have not connected

4. How We Use Your Information

  • To provide and maintain the Platform
  • To display your connected accounts, trade history, and analytics
  • To place and mirror the trades you execute across your enabled accounts
  • To send trade and account notifications you have opted into
  • To send onboarding and reminder emails, which you can stop at any time
  • To send product news, only if you asked for it
  • To process subscription payments
  • To improve the Platform based on anonymized usage patterns

5. Data Storage & Security

Your data is stored on secure servers with encryption at rest and in transit. We use industry-standard security measures to protect your information. Preferences and cached data (such as theme and sidebar state) are stored locally in your browser via localStorage and are not, in themselves, transmitted to our servers or third parties.

6. Third-Party Services

We rely on the following third-party services to provide our functionality:

  • MetaApi — our broker-integration provider, used to connect to your MT5 accounts
  • CrossTrade — our futures-integration provider, used to connect your Tradovate and NinjaTrader accounts (it receives your email address and name)
  • Your connected broker (MT5, Tradovate, or NinjaTrader) for account data and trade execution
  • Stripe and NOWPayments — payment processors (only if you purchase a subscription, by card or crypto)
  • ZeptoMail — email delivery, used to send account, security, billing, onboarding and reminder emails
  • Our news email provider — used only to send product news to those who asked for it
  • Google (Analytics & Ads) and Meta (Facebook Pixel) — analytics and advertising, subject to your cookie consent
  • X (formerly Twitter) Ads and OpenAI (ChatGPT ads) — advertising measurement, subject to your cookie consent
  • Cloudflare — content delivery and network security for the Platform
  • Telegram (optional — only used if you enable Telegram notifications)

Each third-party service has its own privacy policy. We encourage you to review them.

7. Cookies & Local Storage

We use localStorage to store your preferences (theme, sidebar state), cached data for performance, and notification history — this is essential to the Platform and is not used for tracking. In addition, and only if you consent via the cookie banner, we and our providers (Google, Meta) set analytics and advertising cookies to measure usage and ad performance. These are off by default until you accept, and you can withdraw consent at any time from the “Cookie settings” link in the footer.

8. Your Rights

You have the right to:

  • Disconnect any MT5 account or sign out at any time
  • Clear all locally stored data through your browser settings
  • Request deletion of any server-side data associated with your account
  • Export your trade data in a portable format (CSV or JSON) from the Manage Data page

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the Platform. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact

The data controller for MirrorChain is Unique Worldwide 24 LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. For privacy-related questions or data requests, contact us at [email protected].